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“Being the first ISP in Vietnam and the leading ISP for luxurious clients as 5-star hotels, NetNam is happy that Bequant could help us to optimize our network system. We did some testing with Bequant TCP and the results were more than our expectation. Based on an easy deployment and a great improvement in the speed of our network, we decided to deploy Bequant in our network.”
“We decided to test Bequant’s product, as we had parts of our network that could not watch or had very low quality when viewing video streaming services. Once Bequant’s node was deployed, these quality issues disappeared, and our customers confirmed us that their viewing experience had improved significantly.”
“We installed Bequant for a trial, but we were initially very skeptical, because we had tried similar solutions in the past from other vendors, and they didn’t work at all. The story was completely different this time: we fell in love with the streaming quality benefits our customers got in all the different access technologies we have: wireless, copper and fiber. A satisfied Bequant customer.”
“It’s a great product! Since we started using it, we saw a huge drop in customer complaints due to slow network, as it improves the browsing and viewing experience of services such as Netflix, Youtube or Facebook. Also, it is very easy to deploy, and it did not require any changes in our network”
“After we installed the BQN in our network, we have less customer complains of slow internet. Not just optimizing our network, but it also has DPI with reports that help us analyze our traffic consumption and Bandwidth Management to manage heavy traffic and save some bandwidth.”
“We decided to test the Bequant TCP Acceleration (BTA) due to the high internet data usage of our clients in Colombia. From the beginning we noticed that the browsing user exerience improved enormously and the customer support calls decreased. The DPI functionality let us analyze the traffic consumption and to better manage the available bandwidth. In short, now we have more satisfied customers thanks to the Bequant solution.”
“We installed a Bequant device in a small market containing 300 subscribers. Within two weeks, the number of calls associated with poor performance were virtually eliminated. The interface is simple to use and installation process was straight forward. The same experience occurred in a larger market with 1,000 devices. The relationship with other products such as Preseem is complementary.”
“In one word: essential! Bequant has nicely surprised us with a clever TCP optimization system. It works flawlessly with a network integration close to absolute simplicity. Thanks to Bequant, no doubt we have brought our customer quality of experience to the highest level.”
“Before Bequant we were constantly getting complaints like “my Netflix is buffering” or “I am running slow” even though the customers were receiving their full allotted bandwidth. In the last two weeks since implementing the Bequant solution we have not received a single complaint! What a relief. It has been worth every penny. It is a great solution for the shortcomings inherent in the WISP industry.”
“Bequant’s product accelerates true end-to-end connectivity. This includes the internal wifi at the end-user, which allows the product to improve streaming to wirelessly connected TV's, even if the streaming server is local. Since deploying our BQN, the amount of support calls complaining about low speedtest.net results and buffering when streaming via internal wifi dropped tremendously. Overall, we have a much happier customer base.”
“We decided to test Bequant’s product, as we had parts of our network that could not watch or had very low quality when viewing video streaming services. Once Bequant’s node was deployed, these quality issues disappeared, and our customers confirmed us that their viewing experience had improved significantly.”
“The testing of this TCP optimization technology has provided very good results in several scenarios of packet loss, such as with interference or low SNR. All this translates to a substantial improvement in customer experience in video and online TV, achieving perfect visualization in adverse scenarios and a remarkable quality improvement in adaptive scenarios. Browsing is also a strong point, with an acceleration over 50% in loading times of big pages.”
FAQ
Which network improvements are most likely to improve subscriber satisfaction and NPS scores?
NPS scores are closely tied to subscriber satisfaction, and from a network perspective, quality of experience while using the service is what matters most. Improving network QoE with a traffic optimization product like Bequant is often the most straightforward and cost-effective way to improve customer satisfaction, especially compared with adding capacity where no capacity bottleneck exists or where other factors, such as in-home Wi-Fi limitations, are the real constraint. One example of home-network limitations and how Bequant can help is explained in the brief Solving the In-Home Wi-Fi Challenge in FTTH Networks.
How can a mid-size ISP reduce customer support costs by improving network performance?
A mid-size ISP can reduce customer support costs by improving network performance with a traffic optimization product like Bequant. Better network quality reduces the events that trigger calls to the support center or, worse, technician truck rolls to the customer premises. One real example is Resound Networks, which reported a 35% drop in customer calls related to network issues after deploying Bequant.
What does good subscriber quality of experience look like from a customer and business perspective?
From the subscriber’s perspective, good quality of experience means responsive gaming, stable teleconferences and VoIP calls, video streaming without stalling, fast downloads, and a network that performs consistently for the most common applications. From a business perspective, good quality of experience is the level of network performance that keeps customers satisfied, differentiates the ISP from competitors, and requires only a reasonable investment in network infrastructure. Bequant helps ISPs achieve those goals. Many real examples can be found in our Case Studies section.
How can ISPs identify at-risk subscribers before they churn?
Assessing churn risk requires customer-interaction data, such as previous complaints, but one key input is the customer’s quality of experience while using the network. With a product like Bequant, an ISP has the metrics needed to understand QoE and act proactively to solve quality issues before they trigger churn. Network visibility not only identifies churn risk from a network-quality perspective; it also gives the ISP the evidence needed to act before the customer complains.
See how Bequant can help reading the brief Reducing Customer Churn through Network KPIs.
How does improving network quality of experience reduce subscriber churn?
ISPs sell Internet access, so the customer experience while using that service is central to why subscribers signed up and why they stay. With a traffic optimization product such as Bequant, network quality of experience becomes better and more consistent, reducing the events that can trigger dissatisfaction and, eventually, churn to a competitor.
What is the typical ROI of a traffic optimization deployment, and how do I justify it to my board?
The financial return on investment (ROI) with Bequant is driven by key commercial and operational advantages: superior Quality of Experience (QoE) strengthens market reputation to accelerate subscriber acquisition while significantly reducing churn, while fewer support tickets and lower truck rolls directly cut operating expenses (OpEx) to deliver an immediate, positive impact on the ISP’s P&L.
Furthermore, Bequant’s DPI-based application shaping enables ISPs to save up to 20% on bandwidth. This directly reduces IP transit costs while unlocking existing network capacity, allowing providers to onboard new subscribers using their current infrastructure and deferring future CapEx investments.
As a result of these combined efficiency gains and cost reductions, Bequant ISP customers consistently achieve an ROI exceeding 30% starting from their very first month of operation.
What results have ISPs achieved after deploying Bequant?
The benefits are manifold:
- Reduction in latency and packet loss. This appears across many deployments. Cajun Broadband achieved latencies below 10 ms and losses under 1%. InfoWest now consistently sees latencies between 15 ms and 28 ms, with losses below 0.4% — an 80% reduction.
- Fewer support calls. Bequant’s QoE improvements reduce the volume of customer support interactions. Resound Networks reports a 35% drop in calls related to network issues. Arbuckle has also seen a measurable decrease after deploying the solution.
- Congestion mitigation during peak hours. Bequant’s traffic optimization and application-aware policies help operators mitigate the effects of network congestion — whether in the network core or at the subscriber’s access link. La Harpe Telephone used Bequant to successfully manage traffic surges during special events. DigitalC is another example, resolving capacity constraints in one of their service areas.
- Opportunity to increase subscriber counts or plan speeds without degrading QoE. In some cases, the QoE gains can be reinvested to grow the subscriber base or raise plan speeds while maintaining service quality, avoiding the cost of a capacity upgrade. Arbuckle is a clear case: they were able to double the speed of some of their plans.
